OUR PRIVACY POLICY

|  Last Revised: 10th May 2018  |

Please note our privacy policy will become effective May 25th 2018.

We care about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver you our amazing products! For all visitors to the site, we will only collect and use data in ways described in this policy, and in a manner consistent with the law and your rights under the law.

This privacy policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your own personal data that we process.

What information do we collect?

· Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender

· Contact Data includes billing address, delivery address, email address and telephone numbers.

· Financial Data includes bank account and payment card details.

· Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

· Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or for work to be carried out on your behalf

· Authorised internal documentation for use of work only

· Authorised internal information for use of work only.

· IP Address for the purpose of Google Analytics

· Analytics on your location, browsing preferences and any purchasing patterns

· Web Browser type and version

· Operating System

· Your activity on our website

· Job Applicants CVs and other associated documents such as Cover Letters or Application Forms.

Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or for work to be carried out on your behalf.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the

Please note that our payment service is completed via Worldpay, which will take your debit card, credit card or paypal details. We do not store your payment details.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How your personal data is collected

We use different methods to collect data from and about you including:

Direct Interactions – You may give us your Identity, Contact and Financial Data by filling forms or corresponding with us by post, phone, email or otherwise.

· apply for our products or services;

· subscribe to our service or publications;

· request marketing to be sent to you;

· enter a competition, promotion or survey; or

· give us some feedback.

Automated technologies or interactions – As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract, we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by unsubscribing.

Purposes for which we will use your personal data

We have set out in our glossary, in table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table.

You may from time to time receive promotional offers from us - You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted to receiving that marketing.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by unsubscribing at any time.

Where you opt out of receiving these marketing messages, this will not mean that we will remove any personal data provided to us as a result of engaging with us on any one of our call to actions i.e. Phone Call, Live Chat, Email or submission of any of our online forms. Please refer to Section H. Data Retention in this document for detailed information on this process.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

The types of the cookies that we use on our website, and the purposes for which they are used, are set out below:

· We use Google Analytics, GoogleAdwords, JivoChat and HubSpot Analytics on our website to:

· recognize a computer when a user visits the website

· track users as they navigate the website

· improve the website’s usability

· analyse the use of the website

· administer the website

· prevent fraud and improve the security of the website

· personalise the website for each user

· target advertisements which may be of particular interest to specific users

Most browsers allow you to refuse/accept or delete cookies.

Website, Analytics and Privacy

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. You can also view out Cookie Policy on the site.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location. 

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

How we utilise information

We limit any personal data use to the purpose of which we have been given permission by you, the customer, how we have described in this policy and as necessary to deliver products to you. We might be required or permitted for legal compliance or other lawful purposes.

In line with the above, we deliver and improve upon our service to you, by using various data to understand and analyse the customer base and how we can perform better as a brand. Some of this is done using Web Analytics to understand how we can improve our service.

As listed above, we will also from time to time send communications out to our subscribers via email, SMS or Social Media. We also may use targeted advertisements or promotions on web pages or social media based on the products we sell. These will be displayed to you whilst browsing.

We will never keep personal data for unreasonable periods of time. This will be monitored by our Data Protection Officer.

Key purposes which we use your data for

· To register you as a new customer .

· Performance of a contract with you – including any specific work related information associated with you or your business.

· To process and deliver your order including management of payments, fees and other associated charges. 

· Collect and recover money owed to us.

· To manage our relationship with you which will include.

· To enable you to partake in a prize draw, competition or complete a survey.

· To administer and protect our business and this website.

· To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

· To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

· To make suggestions and recommendations to you about goods or services.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure in glossary below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Third Parties

We do not pass on your personal data to any third party unless authorised to do so. For example if you have purchased services from Mallory Pryce Ltd, a third party could be classed as your Assistant working on your account. 

How you can access, update or delete your data.

You can do this by sending your request into sarah@mallorypryce.co.uk

Changes in our Privacy Policy

We reserve the right to modify our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes this Privacy Policy and any other places we deem appropriate. You will be contact via email if changes should be implemented.

Data Protection Authorities

www.ico.org.uk

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Phone: 0303 123 1113

Contact us

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

If you have any queries, concerns or complaints about the policy please contact our offices at sarah@mallorypryce.co.uk